Protecting your personal information is our highest priority. On this page, we clearly explain what information is collected, how it is used, and what your rights are.
Last Updated: January 2025When you create an account on the s 24 platform, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and ensure account security. We also automatically record your device type, browser version, and IP address, which helps resolve technical issues. Payment-related information such as transaction history and payment methods is stored, but full card numbers or PINs are never saved. When you contact our support team, records of those conversations are also kept to improve service quality.
The information you provide is used only for specific and legitimate purposes. Account management, transaction processing, and customer service are our primary objectives. We analyze data to personalize your gaming experience and tailor content to your preferences. Information is also used to ensure platform security and prevent fraud. If you have consented to receive our promotional messages, we may inform you about relevant offers. You can withdraw this consent at any time.
To protect your information, we use industry-standard SSL/TLS encryption technology that keeps data fully secure during transmission. Our servers undergo regular security audits, and firewalls and anti-intrusion systems are active to prevent unauthorized access. Passwords are never stored in plain text; instead, strong hashing algorithms are used. If suspicious activity is detected, our system automatically activates account protection measures and sends you an immediate notification. We offer Two-Factor Authentication, which provides an extra layer of security for your account.
Every user on our platform has specific rights regarding their personal information. You can view, correct, or request deletion of your stored data at any time. You also have the right to withdraw your consent to data processing, though this may limit your use of certain services. You may request a copy of your data in a portable format. If you believe your information is being used improperly, you can file a complaint with our support team and we commit to responding within 30 business days.
For any questions, concerns, or requests regarding the privacy policy, please contact our dedicated privacy team. Our support team is available 24 hours a day, 7 days a week. After receiving your complaint or request, we will endeavor to provide a written response within a maximum of 30 business days. To request data deletion or correction, log in to your account and go to the support section, or contact us directly by email. We take every request seriously and are always committed to protecting your privacy.
Email: [email protected]
You can find answers to common questions on our FAQ page, or get started by creating an account directly.